SHIPPING & HANDLING
At Diodomo, we aim to provide a seamless shopping experience from start to finish, and that includes ensuring your orders are shipped promptly and arrive safely. Our Shipping & Handling Policy is designed to be clear and customer-friendly. We strive to deliver your items in perfect condition and on time. Discover our policy details below so you can shop with confidence and peace of mind.
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CURRENT OFFERS
Soft Launch Shipping Special: Enjoy free standard shipping on orders of $75 or more. Offer valid through May 1, 2025 at 11:59 PM MST. Offer applies to eligible purchases before tax and after discounts. Terms and restrictions may apply.
SHIPPING & HANDLING POLICY
At Diodomo, we are committed to providing you with a seamless shopping experience, including efficient and reliable shipping and handling of your made-to-order products. Please review our Shipping & Handling Policy for detailed information on how we manage the shipping of your orders.
1. Order Processing
Production Time: All items are made-to-order, typically requiring 2–5 business days for production before shipping. High-demand periods may extend this timeframe; customers will be notified of any significant delays.
Order Confirmation: After placing an order, you will receive a confirmation email with your order details. If any changes are needed, please contact us immediately.
2. Shipping Methods & Delivery Times
Standard Shipping: Delivers within 3–7 business days after production, for an estimated total delivery time of 5–12 business days from order placement.
Express Shipping: We do not offer expedited shipping services at this time.
Shipping Locations: Currently, our products ship to all 50 states and APO addresses. International shipping is not available at this time.
Fulfillment Notice: Our products are made-to-order and fulfilled through a network of facilities located across the United States. As a result, items within a single order may be shipped separately, originate from different fulfillment centers, and arrive on different delivery dates. This does not affect your shipping costs. However, any approved returns or exchanges must be sent to the specific facility noted on the shipment’s return slip to ensure proper processing.
3. Shipping Costs
How Shipping is Calculated: We offer 4 flat weight-based shipping rates, automatically calculated at checkout.
0lb to 3lb: $10
3lb to 5lb: $15
5lb to 10lb: $25
10lb and up: $40
Free Shipping: Orders of $150 or more (subtotal before taxes and discounts) qualify for free standard shipping within the U.S. Certain exclusions may apply.
Return Shipping: Customers are responsible for return shipping costs. Original shipping fees are non-refundable.
4. Tracking Your Order
Tracking Information: Once your order ships, you will receive a confirmation email with tracking details.
Tracking Updates: Please allow up to 48 hours for tracking updates after shipment. If no updates appear or there are issues, contact our customer service team.
5. Shipping Issues
Lost Packages: If a package is lost in transit, contact us at support@diodomo.shop, and we will work with the carrier to resolve the issue.
Damaged Packages: If your order arrives damaged, email us with your order number and photos of the item for a replacement or refund.
Incorrect Address: Ensure your shipping address is correct at checkout. Diodomo is not responsible for orders shipped to an incorrect address provided by the customer. Contact us immediately if you need to update your address.
6. Special Considerations
Peak Seasons: Expect extended processing and shipping times during peak shopping periods (e.g., holidays). We recommend ordering early for timely delivery.
Public Holidays: Shipping times may be affected by national or carrier holidays. Delays may occur.
7. Contact Information
For any shipping-related inquiries, contact us at:
Email: support@diodomo.shop
Thank you for shopping with Diodomo. We appreciate your business and look forward to serving you again!
Last Updated: 4/21/2025